Shipping Policy

Last updated: April 24, 2026

This shipping policy applies to all orders within the United Arab Emirates (UAE).

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Shipping Rates

We offer free delivery on orders of AED 200 and above.
For orders below AED 200, a flat shipping fee of AED 20 applies.

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Order Processing

Orders placed before 4:00 PM (Gulf Standard Time – Dubai) are processed on the same business day.
Orders placed after the cut-off time will be processed on the next business day.

Handling time: 0–1 business day (Monday to Friday)

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Delivery Time

Orders are delivered within 2–5 business days (Monday to Friday) after dispatch, depending on the delivery location within the UAE.

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Delivery Method

All orders are shipped through reliable courier partners operating across the UAE.

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Change of Delivery Address

If you need to update your delivery address, please contact us within 24 hours of placing your order.
Once the order has been dispatched, changes to the delivery address may not be possible.

📧 order@uppernotes.com
📞 +971 55 320 6550

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Order Cancellations

Orders can be cancelled before dispatch.
If the order has already been dispatched, please refer to our exchange policy for further assistance.

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Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please contact us as soon as possible at order@uppernotes.com or +971 55 320 6550. Our team will assist you in resolving the issue.

If the package is visibly damaged at the time of delivery, we recommend refusing the shipment and contacting us immediately.

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Exchange Shipping

An exchange delivery fee of AED 30 applies to all approved exchange requests.

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Contact Us

📧 Email: order@uppernotes.com
📞 Phone / WhatsApp: +971 55 320 6550
📍 Shop 4, W03, Russia Cluster, International City, Dubai, United Arab Emirates

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Upper Notes is a premium fragrance collection by Perfume Shake, a UAE-based perfume brand. Both Upper Notes and Perfume Shake operate under the same business to provide fragrance products across Dubai and the UAE.

Explore our main brand: perfumeshake.com